Is it safe to purchase tickets online?

As long as the site is secured by a reputable company that verifies that the information traveling over the internet is protected, it is probably safer to buy online than over the phone.  Look for the secure symbol whenever you shop online, and double check that the site starts with "https" once you are at a page where you are entering payment information.  The "s" indicates a secure site, where information is broken up into tiny packets protected by a secure code (encrypted).  This code is not put back together again until it reaches the destination securely. 

Is the Trinity Communications site a "secure" site?

Yes.  Trinity Communications is secured by Equifax.  You will see the secure padlock symbol in the lower right corner once you start the online order process.  You may click on this symbol to verify the status of our certificate with Equifax at any time.  Equifax is a leader in internet security and scrutiny is very tight.

What do you do with my personal information?

We collect only what we need to process your order and to contact you in case of any event changes or cancellations.  Your name, address, email address and a daytime phone are required for these purposes.  We protect your personal information carefully and NEVER sell or rent your information to other companies.  You will be added to our mail and email lists so we may contact you only when we have events returning to your area.

What does "Will Call" mean?

"Will Call" is an alternative to mailing tickets.  It simply means that you will pick up your tickets at the location (venue) on the night of the event.  Most box offices have one or more "Will Call" windows and will have your tickets waiting.  You will need to show your ID to prevent your tickets from being mistakenly picked up by someone else.  Typically, we do not mail tickets out within three to four days of an event, but will hold them at the "Will Call" window.  When you place your order you also have the option to select if you want tickets mailed or held at "Will Call".

What is the "Venue" where I pick up tickets?

The venue is the theater, stadium, amphitheater, church or any building where an event is held.  Most "Will Call" windows are clearly marked near the front entrance.  If the venue does not have a "Will Call" window we would set up a "Will Call" location at a table close to the front entrance.

Why are tickets non-refundable?

Event promoters rely on pre-sales to determine the artist payment for the concert or event long before it takes place.  There are many costs associated with live events that many are not aware of, including the cost of production equipment, travel expenses, recordings, rehearsals, accommodating large teams of people, etc.  If tickets were refundable it would make it impossible to guarantee payment for these real costs, and the events would not make it to your city.  In most situations, you are welcome to sell your tickets or give them away if you are unable to use them.  You may sell extra tickets at the event, but this must be done outside the venue or building.

How is General Admission different from Reserved Seating?

General Admission seating does not guarantee you an exact seat, but rather just admission to a specific event.  You will need to select your seating upon arrival, meaning it is best to arrive early for the best seat selection.  At church venues there are sometimes several General Admission sections to choose from such as Gold/Artist Circle, Main or Balcony.  Seating within each section is still selected upon arrival.  If the event is Reserved Seating then your ticket will have a specific area, section, row and seat number.

Why are some events only General Admission?

Some venues holding events are not equipped for Reserved Seating, which requires numbering seats and careful planning.  Outdoor festivals, amphitheaters and many churches do not normally allow for Reserved Seating.

What is "Gold Circle" or "Artist Circle"?

These are terms for a designated priority seating area in a General Admission event.  These sections are closer to the stage and are limited in quantity.

How safe is it to have my tickets mailed to me?

Tickets are mailed First Class (USPS) in white envelopes to the address you enter when purchasing.  The Unites States Post Office does not take responsibility for lost or damaged first class mail.  Their statements about First Class Mail delivery are:

• Estimated delivery time is one to three days (depending on your location).
• Estimated delivery time begins on the date postmarked.
• Not a guaranteed service (no refunds).  Delivery by a specific date at a specific time is not available.
• Mailing standards are based on distance.

Most tickets are delivered by the Post Office with no problems.  You can assist the delivery by carefully entering and reviewing your address information when you purchase, and by purchasing your tickets well in advance of an event. 

Why are fees added onto the price of the ticket?

The base price of the ticket covers only the cost of admittance to the event.  It does not include:

• Printing of tickets
• Ticket distribution (online, charge by phone, outlets)
• Processing your ticket order
• Tracking and inventory control, assuring your ticket will be valid and not oversold
• Box Office services
• Will Call delivery
• Postage, envelopes and other delivery costs
• Call Center personnel and customer service on your order
• A secure web site, credit card procesing and merchant fees

Ticket fees bring your ticket to you and will cover these costs.

Are the charges the same whether I order by phone or online?

Usually, yes.

Is there a way to avoid service fees?

Yes, service fees may be avoided by mailing your check or money order to Trinity Communications and enclosing a self-addressed, stamped envelope for us to return your tickets in.  Please provide at least one stamp (first class) for up to twenty (20) tickets ordered and an additional .17 cent stamp for every group of twenty (20) additional tickets.

What happens if there is bad weather the day of the event?

An event will not be canceled unless the artist is unable to arrive.  There are no returns or exchanges for tickets if you are unable to attend an event due to bad whether, if the event has not been canceled.

Are there walk-in sales?

The only walk-in sales for our local events are through the local Christian bookstore or the Box Office at the venue (if the venue has a Box Office).  Please view our website for specific walk-in locations for each event.  Typically, only large arenas or theaters will have a Box Office available for walk-in sales.

Do you provide seating for people needing handicap assistance?

Yes.  If you or someone in your group needs assistance it is best for you to arrive one hour prior to the event . For more information on this please contact our office at (260) 484-1029.